Contact Us

We're here to help. Reach out to us for any questions or support.

General Support

Questions about using SnippetForge or need technical assistance?

We typically respond within 24-48 hours

Legal & Terms

Questions about our Terms of Service or legal matters?

For contract, licensing, and legal inquiries

Privacy & Data Protection

Concerns about privacy, GDPR, or data handling?

For privacy and GDPR inquiries

Billing & Payments

Questions about credits, refunds, or payment issues?

For payment and refund inquiries

Before You Contact Us

•How do credits work? 1 credit = 1 minute of video processing. Credits never expire.
•Can I get a refund? Credits are generally non-refundable, but we review cases of service failures or technical issues.
•How long does processing take? Processing time varies by video length. Typical videos process in 2-5 minutes.
•What formats are supported? We support MP4, MOV, AVI, and most common video formats up to 500MB.
•How do I delete my data? You can delete projects from your workspace or delete your entire account from settings.
•What is the maximum upload size? You can upload videos up to 500MB in size.
•How long can snippets be? Custom snippets can be up to 3 minutes long.

For detailed information, please refer to our Privacy Policy and Terms of Service.

SnippetForge - AI-Powered Video Captioning Platform

Making video content accessible, one caption at a time.